The Requirements
This is a complex program management role in that it requires all the talents and skills necessary to manage a traditional program -- a strong project orientation, for example -- combined with top-tier customer service skills, a strong service delivery focus, and process-driven mindset. Continuous improvement across all aspects of the program will be the standard as you drive the program forward on a daily basis. The successful candidate must be comfortable being embedded and interacting at the service level daily (i.e. urgent needs, risk management, daily operations, etc.).To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a strong fit for the Program Manager opportunity, you will also have:
- 7 to 10 years of progressively more responsible security, telecom wireless construction and management experience.
- A bachelor's degree in Civil, Mechanical or Electrical Engineering or Construction Management is highly preferred. An advanced degree such as an MBA is an advantage. An equivalent combination of education and outstanding experience will be considered.
- Professional work experience with program management, project management, site acquisition, zoning and construction is required.
- Significant experience in most or all of the following is desired: construction field management, contract management, project oversight responsibility, QA/QC, scheduling, estimating and subcontract management.
- Proven leadership skills with success managing teams and team members.
- Solid project management foundation.
- Ability to read, analyze and interpret construction contracts, financial reports and legal documents.
- Strong computer skills including Microsoft Office Suite, MS Project, SharePoint and Google products.
- Excellent interpersonal, communication (listening, verbal and written) service skills to effectively communicate and partner with the customer.
- Outstanding organizational skills with a highly structured, detail-oriented approach to your work.
- Experience in the energy sector or utility space is desirable.
- Familiarity with OEMs and GCs is a plus.
- A valid driver's license
- Willingness to travel as needed. Travel may ebb and flow but will typically be no more than 20%.
The Role
Opportunity OverviewReporting to the Regional Senior VP level, with a dual national reporting structure for the vertical, as Program Manager, you will take ownership of a critical, long-term program. This is an embedded role where you will interface with your counterpart at the account and serve as the strategic manager and senior leader responsible for overall program performance. You will be responsible for effectively communicating standards and processes to the team and ensuring alignment with the customer's operation, including monitoring, managing and optimizing program, projects and staff effectiveness, overseeing scheduling, quality assurance, and safety, and managing the customer relationship, contract compliance, financials, cost control, reporting and more. Your mission will be to ensure a profitable program that meets program requirements and customer satisfaction objectives. You'll work with internal teams and spend the majority of your time interfacing directly with the client's personnel.
You will have a core team of direct reports including four project managers, an engineering manager and service manager. You will have a support team including two analysts, QA and safety, and be able to leverage other resources such as Legal and Contracts. The program team is currently around 35 members and we expect it to grow to 50. You will have ample resources to support your efforts.
Your Role
As Program Manager, ultimately, you will be responsible for the on-time and on-budget completion of the overall program and all its associated projects. In meeting your responsibilities, you will:
- Serve as the primary contact and advisor to the customer. You'll bring innovative ideas, create security standards and ensure consistent delivery methods across the entire program.
- Ensure compliance with the Master Services Agreement by setting the baseline of expectations for both G4S and the customer.
- Manage the foundation to operationalize Strategic Operations inclusive of Engineering, Construction, Applications, Service and Technical aspects to effectively communicate and deploy the outlined program. You will:
- Interface with engineers to provide overall system design and details to bring the project from drawing board to reality.
- Oversee a staff managing the technical scope of work, budget, systems acceptance testing, plans, procedures and documentation.
- Oversee the delivery of the construction process via project scheduling, resource staffing, material management, standard installation practices as well as enforcing field systems acceptance testing towards completion.
- Oversee Application Engineers supporting the program by managing software and integration of the various technologies, devices and peripherals for a complete solution.
- Provide leadership for ongoing support via service and maintenance for lifetime of the system, inclusive of tracking system performance.
- Enforce quality assurances are conducted in Strategic Operations by enhancing the program with best practices, details of product specifications, data sheets, point to point drawings and installation manuals.
- Closely work with the Strategic Account Management team and Business Development related to Governance, growth, retention and profitability of the account.
- Provide leadership to comply with the company’s safety program, primarily focusing on accident prevention and a safe work environment.
- Financial responsibility includes planning, budgets, reports and forecast.
- Ensure that all program activities are conducted in a way that protects company and customer assets by adhering to policies and procedures.
- Manage the staff in accordance to Human Resources policy as required to include hiring, training, evaluating and counseling. Assess manpower needs and recommend staffing requirements.
- Manage other duties as needed and assigned.
Pictured: G4S Intelligence Programs identify, analyze and report organizational threats and provide situational awareness services from our Global Risk Intelligence Center (GRIC).
More Good Reasons
Outstanding solutionsOur comprehensive solutions are the gold standard in the industry. No one else is competing at the same level, which is super-charging our growth and development.
Latest advancements
To be a leader in security solutions, at G4S, we strive to remain on the forefront of technology and security innovation. That means you will have professional development opportunities and stay abreast of advances in security both in technology and field offerings.
Autonomy and support
You'll enjoy the autonomy to own your role and make a strong and visible impact. At the same time, you'll have experts and seasoned leaders to help you when you need support.
Great atmosphere, diverse team
Comradery is strong at G4S and on this team. It's a diverse team with strong talent and experience, that works well together. You'll find people who are passionate about their work, dedicated and helpful. We're strong learners who believe in mentorship and outstanding service.
Work for a proven leader
G4S Secure Integration has over 20 years of proven experience as an established large-scale systems integrator, providing unified communications and security solutions. We have deployed over 2 million fiber miles in more than 200 metropolitan and rural areas and completed over 1,500 large-scale, electronic security systems projects in the United States, Europe, Asia, Central America, and the Middle East. We are financially sound and highly regarded by customers and industry peers.
Ample opportunities
While you could be happy and successful in this role for years to come, if you choose, and once you prove yourself, you can pursue opportunities in multiple North America G4S divisions and at locations around the world. You bring the drive and ambition, along with a strong runway, and opportunities will become available. With more than 50,000+ employees in the United States and Canada, and 600,000+ around the world, advancement can take you from New York to Hong Kong and everywhere in between.
Pride
You can feel proud knowing that your efforts will result in safe and secure environments where employees and customers can successfully work, play, and thrive.
Pictured: G4S’ experience-based security officer programs give clients the flexibility to select the right type of officer for their specific security and customer-service requirements.
Keys to Success
If you're seeking a role where your skills will be used to drive and support something valuable and important, you're going to love it at G4S.In this role, you'll leverage the breadth of your skillset in a multifaceted, fast-paced environment. The work can be demanding and to keep up and succeed you'll need to balance multiple priorities, be deadline driven, goal oriented and fiscally astute.
The client has high expectations and the projects are complex, so you'll need to continually bring outstanding communication skills to the table and work to develop strong relationships, both internal and external. Structure is king here. This is not a free-wheeling program management assignment but one where a highly process-oriented Program Manager will fit well with a highly process-oriented client. This may be as close to a six sigma environment outside of manufacturing that you'll ever get. And, if structure is king, continuous improvement is queen.
In addition, in order to be an outstanding Program Manager, you will:
- Be self-motivated and self-sufficient
- Effectively work with a variety of levels and titles from the C-Suite down
- Demonstrate a willingness and ability to quickly learn new technologies and products
- Take the initiative and be driven and passionate about meeting goals
- Effectively manage processes, changes and required reports and documentation
- Bring a strong service mindset
- Promote positive relationships
- Enjoy working in a challenging, fast-paced environment